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Customer Service Representative - Accounts Payable in Racine, WI at VisionPRO

Date Posted: 7/19/2018

Job Snapshot

Job Description

Customer Service Representative - Accounts Payable – Job 72762

Job Description:

  • Respond to a high volume of Customer Service inquiries through our web portal and the call center, providing requested information and resolving issues that prevent invoice payment
  • Use SAP to research outstanding invoices and determine reason for nonpayment
  • Whenever possible, determine root cause of problems for long-term solutions

Responsibilities Include:

  • Prioritize, research, and write responses for a high volume of AP inquiries, created by suppliers and employees in supplier portal, as well as through the AP call center
  • Review past due invoice lists provided by vendors, to ensure that all invoices are accounted for, and to determine the reasons for nonpayment
  • Manually post past due invoices in SAP
  • Reverse invoices incorrectly entered; repost correctly
  • Determine causes of duplicate or incorrect payments; create/enter debit to recover funds
  • Analyze root cause of recurring processing and payment errors, and other issues preventing payment; collaborate as necessary, to achieve a solution
  • Review invoices stuck in workflow; try to find correct receipts, so invoice can be posted and paid
  • Contact plant receiving staff, for missing or incorrectly posted receipts
  • Reverse invoices where receipts were mismatched; repost invoice correctly
  • Educate vendors and Company personnel on AP processes and inquiry tools, to encourage independence and improve efficiencies
  • Analyze the accuracy of vendor debits; reverse incorrectly posted invoices, and repost
  • Provide debit and remittance details to vendors
  • Escalate issues to management, when necessary
  • Display a strong commitment to providing excellent customer service, including resolving issues timely, and influencing the resolution of issues when responsibility falls outside of Payables
  • Identify inefficiencies within processes that cause problems for our customers, and be a strong advocate for process improvements
  • Possess a broad understanding of Accounts Payable processes, as well as processes outside of Payables, that impact the team (such as Receiving, Purchasing, and the greater AFC)

Job Requirements:

  • Associate,s Degree, or greater
  • Proven customer support experience, or experience as a client service representative
  • Track record of over-achieving quotas
  • Familiarity with CRM systems and practices
  • Strong phone contact handling and active listening skills
  • Customer oriented, and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively

VisionPRO relentlessly delivers top talent to help our clients excel. We have been trusted for 20 years to align the right talent to the right opportunity, expertly solving unique business challenges. From small businesses to the Fortune 500, our clients appreciate our consultative approach, resourcefulness, and fast response to their individual needs. Our prospective candidates and existing consultants can count on VisionPRO to passionately help them maximize their career choices, while also supporting their growth opportunities. We serve our customers from around the world, helping them with their most critical hiring decisions and project needs.
 

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