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Dealer Resolution Representative in Racine, WI at VisionPRO

Date Posted: 8/6/2018

Job Snapshot

Job Description

Dealer Resolution Representative – Job 72840

Job Description:

  • You will research and respond to dealer inquiries, by obtaining promise ship dates on open material orders, providing promise ship dates to customers on emergency backorders, and quoting freight charges. 

Responsibilities Include: 

  • Responds to escalated incidents, within designated measurement or allotted timeframe. 
  • Manages approximately 60-80 escalated incidents daily; a typical incident would be to investigate shipping date of backordered part, and provide freight charges
  • Contacts customers, verbally and in writing, regarding: 1) promise dates, 2) stock availability, 3) "Direct Ship" option 
  • Provides timely and accurate responses to the Dealer organization, ensuring satisfaction, to the extent that it meets or exceeds the customers need
  • Empowered to make good will decisions, to support the dealer and to drive the pursuit of a critical part to a critical level 

Qualifications:

  • Must be able to type and pass a typing test at 35WPM or better 
  • Bachelor's and/or Associate’s Degree, or equivalent technical experience
  • Must have at least 3 years Customer Service experience 
  • Looking for Customer Service Professionals

VisionPRO relentlessly delivers top talent to help our clients excel. We have been trusted for 20 years to align the right talent to the right opportunity, expertly solving unique business challenges. From small businesses to the Fortune 500, our clients appreciate our consultative approach, resourcefulness, and fast response to their individual needs. Our prospective candidates and existing consultants can count on VisionPRO to passionately help them maximize their career choices, while also supporting their growth opportunities. We serve our customers from around the world, helping them with their most critical hiring decisions and project needs.

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