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Field Service Technician in Detroit, MI at VisionPRO

Date Posted: 8/1/2018

Job Snapshot

Job Description

Job 72815

IT Support/Field Service Technician

Detroit, MI (Local Travel)

Contract – W2 3 months+

$20.00 hourly


  • Regular, local travel required
  • Must have a valid Michigan Driver’s License, reliable transportation, and cellular phone

Tasks Include the Following Activities:

  • Identify and resolve technical issues, related to workstation software packages and releases
  • Accept ownership of customer issues, until a solution is achieved, providing complete customer satisfaction
  • Work independently or as part of a team, on technically challenging projects, to design, implement, and manage specialized assignments
  • Interact with field engineers, communication technicians, and end users, via phone or in person
  • Isolate or fix problems in malfunctioning equipment or software
  • Analyze system performance data such as error logs, system logs, bandwidth utilization reports, and other diagnostic and fault isolation tools, to identify problem issues; take corrective action, as necessary
  • Code and maintain basic scripts, for statistics gathering and analysis, task automation, and system monitoring
  • Report design reliability, and maintenance problems or "bugs," to design engineering/software engineering teams
  • Support technologies and activities, aimed at improving the support experience of the customer
  • Must have a high level of accountability, and ability to work independently
  • Must have a minimum of 4 years’ experience, troubleshooting and maintaining LANs and Desktops without direct assistance, in a corporate / enterprise environment
  • A+ Certification is preferred
  • Must be able to identify, troubleshoot, and configure Microsoft Active Directory GPOs, scripts, rights, etc.  
  • Must have good customer focused communication skills, to be able to work with users regularly on troubleshooting, knowledge transfer, and data projects

Skills Required:

  • Deliver superior customer service and team management skills
  • Identify and resolve desktop and communication equipment technical issues and installation, and turn up of approved software and hardware on Organization's data delivery networks
  • Interact with network engineers, communication providers, and end users, via phone and onsite service assignments

Desired Skills/Technologies:

  • TCP/IP
  • Cisco Routers and Switches
  • Microsoft Office
  • Windows Operating System
  • IP Routing Protocols
  • Apple Operating Systems
  • POS Systems
  • 802.11 Wireless
  • Voice Communication Services / PBX
  • Audiovisual Equipment Experience is a plus

VisionPRO relentlessly delivers top talent to help our clients excel. We have been trusted for 20 years to align the right talent to the right opportunity, expertly solving unique business challenges. From small businesses to the Fortune 500, our clients appreciate our consultative approach, resourcefulness, and fast response to their individual needs.