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Field Tech Associate in East Peoria, IL at VisionPRO

Date Posted: 1/11/2019

Job Snapshot

Job Description

Field Tech Support

East Peoria, IL

Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
Installs, maintains and optimizes desktop /notebook configurations at customer sites.
Diagnoses and resolves product performance problems. Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Instructs customers in the operation and maintenance of the system.


Knowledge of Windows operating system environment.
Good customer interaction skills.
A+ desktop or equivalent skill set is preferred.
Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
May respond to calls after normal business hours per leader instructions.
Travel may be required.
Contributes to own team/closely related teams through quality and efficiency of own work.
Applies communication skills to provide service, coordinate information and collaborate with others.
- Listens and asks questions to solicit feedback to understand needs and provide service.
- May handle discretely sensitive and confidential information.
Regularly interacts with customers and first line leadership.
Normally receives no instruction on routine work; receives instructions for new work or special assignments.
- Follows technical protocols.
- Receives periodic supervision on new assignments.
- Work guided by assignment objectives.
Typically follows established priorities within guidelines set by leader.
- Regularly adjusts to multiple demands and shifting priorities.
- May provide procedural guidance to others.
Independently gathers resources and information needed to complete projects.
Analyzes information to select appropriate options from defined alternatives.
- May involve uncommon variations.
- Frequently resolves problems through research of multiple alternatives.
Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols.
Anticipates problems and recognizes when to escalate and receive approval to deviate from standard practices.
Exceptions are usually resolved with the concurrence of a team lead or supervisor.

Established working knowledge and application of a specialized technical skill.
- Understands how work impacts results for their area.
- Demonstrates knowledge of internal operations and develops relationships to facilitate workflow.
Applies specialized knowledge to coordinate day-to-day work.
- Knowledge of related regulations and standards.
- Strong understanding of current processes and procedures and may identify opportunities for improvement.
Completes a wide range of tasks and assignments.
- Projects and assignments are typically non-routine and variable in nature.
Resolves more complex situations by applying demonstrated knowledge and skills generally acquired through job experience.

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