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IT Client Help Desk Services Specialist in Hebron, KY at VisionPRO

Date Posted: 6/23/2018

Job Snapshot

Job Description

Job Code:  BHJOB6510_72327

Six month contract position which could be extended.

IT Client Services Specialist

Position Summary Description

Staff member dedicated onsite technical resource to maintain End-User Computing environment in a globally diverse shared service Information Systems organization.   The ideal candidate has strong customer service and problem solving skills related to supporting desktops, laptops, mobile devices, applications and related services.   Responsibilities will include local and remote support of customer base of end-users, answering questions from customers and providing problem resolution in a timely and effective manner.  The Client Services Specialist will be responsible for all activities related to the maintenance of the End-User Computing environment. 

Duties and Responsibilities

  • Day to Day operations, responding to support requests and technical issues via E-Mail, phone and other electronic medium such as the incident management system.
    • Provide feedback on work in progress.
    • Troubleshoot technical issues related to client systems, applications, peripherals and remote connectivity. 
    • Maintain client environment using standard client management tools
    • Organizes and prioritizes requests for service and on an as-needed basis works with vendor to resolve hardware and software problems.
    • Demonstrates an understanding of and anticipates customers’ current and future needs
  • Desktop / Laptop break/fix with vendor support
  • Coordinates work orders for the installation of new equipment and recycles old equipment.
  • Assists in developing specifications and recommends computer related purchases to management
  • Support of production line computing equipment such as PCs, bar code printers, bar code scanners and other specialized devices
  • Assist with Asset management using standard asset tracking tool.
  • Assist with Software License management.
  • Assist in supporting with guidance from the corporate operational service delivery team of:
    • Data Center Management
    • Servers
    • LAN/WAN
    • Served Applications
    • Network Security
    • Peripherals
    • Data Protection (backup, anti-virus)
  • Ability to work with individuals with a wide range of computer skills, specifically when communicating technical information
  • When necessary, escalates problems to management or the appropriate secondary level of support resource for resolution.
  • Performs other related duties as assigned & assists with special projects as needed

Minimum Job Requirements

  • Bachelors degree in Computer Science or equivalent technical institution certificate, or 7+ years of Information Systems work experience providing end-user technical assistance in a corporate environment.  A+, Network+, CCNA and MCSA certification preferred but not required.

Knowledge, Skills and Abilities Required

  • Ability to provide outstanding customer service.
  • Excellent analytical and problem solving skills.
  • Exceptional interpersonal and communications skills.
  • Ability to effectively work in a team environment
  • Must be reliable and possess good organizational skills.
  • 5-10 years detail oriented experience in a corporate client services environment.
  • Experience with Remote Desktop or other remote assistance.
  • Experience using and/or troubleshooting:
    • Microsoft Windows XP / 7
    • MS-DOS
    • Microsoft Office 2003 and 2010
    • Network printers, Zebra bar code printers and various bar code scanners
    • Ethernet and Wireless networks
  • Experience working with smart phones and tablets such as iPhones, iPads and Androids.
  • Working knowledge and understanding of a broad range of desktop based hardware and software and networking concepts.

Working Conditions / Physical Requirements

  • Ability to lift, move and inspect computer terminals, printers and related equipment.
  • Ability to enter and access information from a computer.
  • Capable of sitting for prolonged periods of time at a computer screen.
  • Ability to operate general office equipment such as computers, copiers, fax, etc.
  • Works in office and production conditions but may be required to visit other department locations with data processing and related communication equipment.
  • Travel requirements limited but may be necessary.

About VisionIT: VisionIT is where integration and innovation intersect. We are a global software development company and a preferred systems integrator, operating throughout the U.S., Canada, and Latin America. Our 20 years of experience supporting Fortune 500 companies has earned us the trust of CIOs and C-Level executives, because we have a track record of providing business value. In our Detroit-based Innovation Studio, we showcase the latest technologies being developed by VisionIT and our partners across cloud, IoT, mobile, infotainment systems, and virtual/augmented reality. Learn more about our company by visiting