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IT Customer Service - Site Lead in Racine, WI at VisionPRO

Date Posted: 3/8/2019

Job Snapshot

Job Description

Job #73474

IT Customer Support

Racine, WI (onsite)

6 Month contract to Direct Hire

$20-$24 hourly

Job Description:

Provide IT Services support, guidance and vendor management for Racine Corporate locations (Racine West, Ops, Ops Annex, and Main), at times needing to go to these locations.

Fully own and manage the ICT Services for Racine Corporate user population. Provide expertise and direction on the following areas: Desktop Support, File and Print, Networking, Telecommunications, Application access, PC Refresh and Asset Management

Responsibilities, Accountabilities & Decision-Making Authority:

Outline the primary responsibilities of the position and the authority level of the position (i.e., budget approval)

• Manage Deskside Services at Racine Corporate engaging other ICT teams to deliver ICT solutions and resolve customer problems

• Align with key business leaders to facilitate communications between I.S. and the business community

• Hardware/software purchases and interaction with local technicians

• Handle ticket escalations appropriately ensuring VIP Staff is getting the proper level of support

• Lead local projects to improve ICT Customer Services delivery for all the users

• Hands on PC, Phone (Mobile and Landline) and Mobile device support

• Support business on audio and visual technology in conference rooms during meetings and events. Make sure that all the equipment is fully operational and educate users on the technology.

Job Requirements:

• 2 or more years of ICT experience in a variety of ICT Customer Service or Technology Management areas.

• Excellent customer service and able to exceed customer expectations working with senior levels of management.

• Post-secondary education preferred.

• Experience delivering exceptional customer service at a concierge service level

• Information Technology certifications and/or technical training

• Articulate - Speaks or writes with ease, clarity and impact.

• Decisive - Acts quickly, confidently and with determination.

• Detail-oriented - Shows rigorous and meticulous attention to detail.

• Good Listener - Listens attentively and understands what is being said.

VisionPRO relentlessly delivers top talent to help our clients excel. We have been trusted for over 20 years to align the right talent to the right opportunity, expertly solving unique business challenges. From small businesses to the Fortune 500, our clients appreciate our consultative approach, resourcefulness, and fast response to their individual needs.