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Parts Analyst I in Racine, WI at VisionPRO

Date Posted: 11/25/2018

Job Snapshot

Job Description

  • As the Parts Catalog Analyst, you will be responsible for data integrity of parts records in the Global Parts System (GPS), determining serviceability of parts, and creating, maintaining and updating records. 

Responsibilities: 
 

  • Generate and develop comprehensive and accurate parts catalog information that meets the needs of dealers and customers.
  • Ensure that the information provided meets the product development project timing within approved budgets. 
  • Research, evaluate and interpret engineering drawings/blueprints in order to break down assemblies that will go into the parts catalog input information in the configuration studio (CFS) as well as GPS parts system.
  • Develop parts catalogs to support product launches globally.
  • Effectively communicating service parts information for the maintenance and repair of the clients’ products.
  • Analyze & determine if a part should be released as a service part in accordance with the after sales guidelines and strategy. 
  • Provide Second level support to resolve parts technical/customer support and dealer incidents from the next generation parts catalog (NGPC), within agreed upon service level agreement. 
  • Proactively communicate with team lead regarding product launch team objectives, assuring assignments are aligned with product launch plans so part records & catalog requirements are fulfilled. 
  • Ensure quality and accuracy of parts catalogs to increase customer satisfaction and parts sales and to decrease warranty cost. 
  • Provide input regarding estimated hours and resources required for projects in order to create an accurate budget. 
  • Assist in identifying and improving areas requiring process improvement. 
  • Follow the prescribed cataloging standards and process and procedure. 

Requirements

  • The qualified candidate will have experience with the following: 
  • Associates Degree in engineering or ag systems or technical certification (automotive, truck or AG / CE) or minimum 2 years automotive, AG, or CE equipment/dealership service writing and/or warranty, or related experience.
  • Minimum one-year technical customer support or catalogue/product manual experience.
  • Ability to manage multiple priorities and provide analysis to resolution.
  • Ability to work within a cross functional teams in worldwide / multiple locations. 
  • Minimum 25 WPM typing skills.
  • The preferred candidate will have experience with the following: 
  • Intermediate level of MS Office (Word/Excel) experience.
  • Advanced software user with demonstrated experience working within multiple systems in fast paced environment. 
  • 1+ year technical customer support of equipment dealer networks or after sales support, or 1+ year catalogue/product manual experience.
  • 2+ years' experience in mechanical, electrical and/or hydraulics with agricultural, automotive or industrial machinery engineering drawings and/or engineering bill of materials.
     

VisionPRO relentlessly delivers top talent to help our clients excel. We have been trusted for 20 years to align the right talent to the right opportunity, expertly solving unique business challenges. From small businesses to the Fortune 500, our clients appreciate our consultative approach, resourcefulness, and fast response to their individual needs. Our prospective candidates and existing consultants can count on VisionPRO to passionately help them maximize their career choices, while also supporting their growth opportunities. We serve our customers from around the world, helping them with their most critical hiring decisions and project needs.