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Parts Technical Agent in Racine, WI at VisionPRO

Date Posted: 9/16/2018

Job Snapshot

Job Description

Parts Technical Agent – Job 72879

    Job Description:

    • The Parts Technical Agent is a core member of multi-functional product support team, working in a call center environment.
    • This position serves as a primary point of contact to our North American Dealer network, along with our internal Sales, Marketing, and Field personnel, for providing technical expertise as a relates to parts.

    Responsibilities/Qualifications Include: 

    • Conduct communication via phone and/or an online submission tool.
    • Track this communication using a live internal documentation tool, for traceability and accuracy.
    • Be able to troubleshoot issues and deliver complete resolution to contacts.
    • Compose relevant, timely, complete, and accurate part(s) identification information, for corrective action.
    • Research dealer issues using all available tools, and seek out information when not readily available.
    • Exceptional time management skills required, to manage time constraints.
    • Identify errors, propose suggested changes, and escalate to Global Parts Publishing Team.
    • Submit issues to Depots, for inspection and corrective action, to ensure good part shipped.
    • Coordinate quality problems with our Parts Depots and Central Quality team, to implement corrective action and obtain good part for the dealer.
    • Structure solution to incidents consistent with Corporate objectives, policies, and procedures.
    • Effectively explain resolution, through both verbal communication and in writing via electronic media. Log all dealer information in one program.
    • Participate in training activities, both formal and informal, to continue to develop a thorough understanding of our products and services.


    • Excellent verbal and written communication skills.
    • Exhibits the ability to work in a high-paced, cross-functional, and collaborative environment.
    • Experience with Parts or Technical Support.
    • Ability to read and understand engineering drawings.
    • Proficient in the simultaneous operation of multiple software programs.
    • Ability to work flexible hours, as business needs dictate.
    • Basic level user with Microsoft Office Suite.
    • Minimum 35 WPM typing skills required (test may be required prior to interview).

    Preferred Qualifications 

    • 3+ years’ experience with Parts or Technical Support.
    • Associate’s or Bachelor’s Degree (Engineering, Mechanical, Agricultural).
    • Agricultural and/or Construction field experience.
    • Knowledge of agricultural or construction equipment.
    • Customer Service experience.
    • Service Technician experience.
    • 50 WPM typing skills.

    VisionPRO relentlessly delivers top talent to help our clients excel. We have been trusted for 20 years to align the right talent to the right opportunity, expertly solving unique business challenges. From small businesses to the Fortune 500, our clients appreciate our consultative approach, resourcefulness, and fast response to their individual needs. Our prospective candidates and existing consultants can count on VisionPRO to passionately help them maximize their career choices, while also supporting their growth opportunities. We serve our customers from around the world, helping them with their most critical hiring decisions and project needs.


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