This site uses cookies. To find out more, see our Cookies Policy

Service Technical Specialist in Racine, WI at VisionPRO

Date Posted: 12/4/2018

Job Snapshot

Job Description

Precision Solutions & Telematics Support Agent

Job Description

  • As the Precision Solutions & Telematics Support Agent, candidate will be responsible for providing expert technical service to dealership technicians, customers and Industrial Field Service personnel via multiple communication channels in order to improve our product, company image, customer satisfaction, productivity, and profitability, as well as grow dealer service capability.

Responsibilities:

  • Provide remote diagnostic and troubleshooting technical support services to dealership staff and customers on precision solution products including:
  • Installation, setup and operation, problem resolution and maintenance via call center and web support.
  • Act as product expert on assigned products and provide excellent follow-up to client issues.
  • Help improve reliability and serviceability of industrial products by maintaining relationships with engineering, technical publications, and technical training teams to provide regular feedback of current issues on supported products.
  • Author and maintain service information and solution documents into the knowledge database to be referenced by industrial dealer staff.
  • Contribute to the organizations ability to meet specific performance standards in terms of response time, calls managed, and quality of support.
  • Support technical training team in the development and delivery of training courses.
  • Escalate technical concerns to product teams and leadership as necessary.

Requirements:

  • The qualified candidate will have: Bachelor’s Degree in Engineering, Industrial, Technology, Agricultural Sciences, Automotive or relevant discipline OR Associate Degree with 2+ years of technical experience at an OEM or dealer level in lieu of Bachelors.
  • Basic understanding of electrical and GPS products or systems.
  • Ability to think and act independently and problem-solve issues using all available tools and resources.
  • The ideal candidate will have: Familiarity with dealership business practices relating to product support.
  • Experience with mobile equipment such as agricultural, construction, forestry equipment on/off-road trucks, or automobiles.
  • Ability to read along with understand engineering drawings, schematics, and technical documents.

VisionPRO relentlessly delivers top talent to help our clients excel. We have been trusted for 20 years to align the right talent to the right opportunity, expertly solving unique business challenges. From small businesses to the Fortune 500, our clients appreciate our consultative approach, resourcefulness, and fast response to their individual needs. Our prospective candidates and existing consultants can count on VisionPRO to passionately help them maximize their career choices, while also supporting their growth opportunities. We serve our customers from around the world, helping them with their most critical hiring decisions and project needs.