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Site IT Support Analyst III in Harmar Township, PA at VisionPRO

Date Posted: 5/24/2018

Job Snapshot

Job Description

Our client, a leader in the manufacturing industry, is currently seeking an Site IT Support Analyst III to work on a contract basis in the Harmarville, PA area. This contract engagement is currently scheduled for a duration of 12 months with the possibility for extension. The working environment for this role is a mix of office and R&D laboratory work spaces and hours are standard daylight office hours. Evening and weekend on-call support is required as planned.

• The general function of the Site IT Support Analyst is as follows:

• Support and break/fix of all users and business IT equipment within site

• Coordinating problem solving & project activities with Corporate IT infrastructure/applications teams

• Ensure IT system and data security within the facility.

• Ensure proper storage and backup of local company data

• Coordinate management and maintenance of computer work stations and support equipment

• Interact with internal users to understand their IT issues and provide competent, effective solutions, or work with Corporate IT to provide the solution.

• Ensure efficient operation of IT systems

• Work collaboratively and cooperatively with Process Engineers and Automation Engineers, seeking integrated, effective solutions to technical challenges

• Inform employees of technological changes taking place within the organization

• Provide local deskside support for users within the facility and solicit Corporate IT help where required

• Ensure licensing requirements are met and fulfilled

• Assist in development of annual local facility IT budget

On a daily basis, the Site IT Support Analyst will be responsible for the following:

• Monitor and address tickets in work queue.

• Address any reported issues not entered into the ticketing system.

• Ensure the issue is recorded and tracked within the ticketing system.

• Collaborate with Service Desk to address or escalate any reported issue.

• Collaborate with the IT Applications development team to implement any systems within the site.

• Build & Deploy new workstations.

• Follow all security and safety policies and procedures

• Meet key performance metrics for the role including - Efficiency of ticket resolution, Completion of PC builds within Service Level, Other KPI's are defined by the organizations leadership


• Knowledge or working experience in the following area:

• PC and Laptop hardware and software imaging and trouble shooting

• PC and Laptop tools and utilities

• Thin Client technologies

• Local Area Network and Wireless network trouble shooting

• Printer hardware trouble shooting

• IT networks and voice services (e.g. wiring, hubs, switches, PBX, voice mail)

• IT technologies supporting a Manufacturing environment

• IT Integration technologies that integrate with process control equipment

• Great problem solving abilities

• Strong verbal communication skills, including the ability to document operations procedures

• Strong customer service skills and the ability to handle internal users effectively

• Good Project Management and organizational skills

• Ability to effectively work independently or in a team environment

• Ability to effectively interact with a diverse user base

• Ability to work with focus on safety and security

• Physical requirements of the role include ability to lift 25 pounds repetitively for an 8 hour shift, ability to stand for an 8 hours shift, etc.

VisionPRO relentlessly delivers top talent to help our clients excel. We have been trusted for 20 years to align the right talent to the right opportunity, expertly solving unique business challenges. From small businesses to the Fortune 500, our clients appreciate our consultative approach, resourcefulness, and fast response to their individual needs. Our prospective candidates and existing consultants can count on VisionPRO to passionately help them maximize their career choices, while also supporting their growth opportunities. We serve our customers from around the world, helping them with their most critical hiring decisions and project needs.