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Systems Engineer in New York, NY at VisionPRO

Date Posted: 6/27/2018

Job Snapshot

Job Description

Systems Engineer – Job 72661


  • We are seeking a highly motivated Systems Engineer to join the Desktop Engineering Team
  • The candidate will be responsible for the 3rd-party application lifecycle, automating deployment, documentation, enterprise workstation management, project management, and level 3 support
  • This person will be required to use exceptional communication skills, to interact with geographically-distributed teams of varying knowledge levels, while collaborating on incidents and projects
  • The successful candidate will join a dynamic team of 5 engineers, in Chicago and New York; this position is located in New York

Specific Responsibilities Include:

  • Split time approximately 30:70, between project-based work and support-based work; split may change, depending on workload
  • Assess, package, and deploy software, including adhering to our packaging standards and change management process
  • Maintain SME level knowledge on various desktop and mobile products and technologies
  • Respond to level 3 break fix, application, and request tickets
  • Create and maintain testing and integration documentation, for packaged applications
  • Create and maintain scripts and automation in VBScript, PowerShell, AutoIt, and other tools
  • Evaluate and recommend end user hardware and software, for current and future business needs
  • Work on projects that include multi-tier application review, onboarding, and maintenance
  • Work with application vendors, regarding application compatibility for upgrades and migration projects
  • Schedule upgrades and migrations with users, maintain change management data, complete the upgrades in deployment system, and facilitate and track feedback from the users (post-rollout)
  • Create end user documentation and training material for IT Staff
  • Use various systems for data extraction, including SQL, PowerShell, SysTrack, and Altiris, to compile, produce, and distribute custom reports
  • Be the liaison, between 3rd-party IT vendors, within area of responsibility and IT staff 
  • Work on other ad hoc duties, as assigned
  • Share a rotation/on-call nights and weekend support


  • Expert-level troubleshooting and analytical skills, including ability to capture problem details and document steps to resolution
  • Ability to create and maintain scripts and automation, in PowerShell or VBScript
  • Working knowledge of software deployment processes including, documentation configuration, packaging, testing, and implementation
  • Good understanding of Microsoft OS, desktop applications, networking, and Microsoft enterprise services (Active Directory, Kerberos, GPO, LDAP, VP, etc.)
  • Good written documentation skills, and demonstrable experience of documenting systems and procedures
  • Passion for providing outstanding support for inbound incident tickets, as well as foresight to assess risk and scale
  • Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels
  • Ability to absorb and retain information quickly
  • Ability to work independently, as well as collaboratively, within the team and across various IT groups and business units
  • Detail-oriented individual who can manage his/her own time

Skills & Experience That Would be a Plus:

  • Good working knowledge of Microsoft MDOP tools (MDT, MBAM, DaRT, etc.)
  • Windows 10 Deployment or VDI implementation experience
  • Knowledge of SQL queries and report builder conventions
  • DevOps experience
  • Experience with system management tools such as Altiris, SCCM, SysTrack, or similar
  • Strong understanding of industry best practices, for desktop and mobile security
  • MCSE and MCSA Certifications
  • Experience in financial sector, preferred

VisionPRO relentlessly delivers top talent to help our clients excel. We have been trusted for 20 years to align the right talent to the right opportunity, expertly solving unique business challenges. From small businesses to the Fortune 500, our clients appreciate our consultative approach, resourcefulness, and fast response to their individual needs. Our prospective candidates and existing consultants can count on VisionPRO to passionately help them maximize their career choices, while also supporting their growth opportunities. We serve our customers from around the world, helping them with their most critical hiring decisions and project needs.